Privacy Policy
Your privacy matters to us
At TerraNova Solution, we value your privacy and are committed to protecting the personal and business data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or utilize our business solutions.
1. Information We Collect
We may collect information about you and your business in the following ways:
Voluntary Information: Name, email address, phone number, company name, job title, and any details you provide when filling out contact forms, requesting quotes, or onboarding as a client.
Operational Data: In the course of executing SOPs or managing customer engagement, we may have access to your internal workflows, employee roles, or customer interaction history.
Automated Data: When you visit our website, we may automatically collect standard log data, including your IP address, browser type, pages visited, and time spent on our site through cookies and tracking technologies.
2. How We Use Your Information
We use the collected data to:
Provide, execute, and maintain our business operations and consulting Services.
Develop customized SOPs and optimize your customer engagement frameworks.
Process invoices, payments, and financial transactions.
Communicate with you regarding project updates, newsletters, or promotional materials (which you can opt out of at any time).
Improve our website functionality and user experience.
3. Data Protection and Security
We implement robust technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes secure data servers, encrypted communication channels, and strict internal access controls. However, please note that no method of transmission over the internet is 100% secure.
4. Sharing and Disclosure of Information
No Sale of Data: We do not sell, rent, or trade your personal or business data to third parties.
Third-Party Service Providers: We may share data with trusted third-party vendors (such as cloud hosting, CRM platforms, or payment processors) who assist us in operating our business, provided they agree to keep this information confidential.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
5. Data Retention
We will retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights
Depending on your jurisdiction, you have the right to:
Access, update, or delete the personal data we hold about you.
Object to or restrict the processing of your data.
Withdraw consent at any time where we rely on your consent to process information.
7. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date.
8. Contact Our Privacy Officer
For any questions, concerns, or data requests regarding this Privacy Policy, please reach out to us at:
Contact Info:
Email: hr@terranovasolution.in
Phone: +91-9799799292