Terms & Conditions
Last updated: June 30, 2026
Welcome to TerraNova Solution. These Terms and Conditions ("Terms", "Agreement") govern your relationship with TerraNova Solution ("us", "we", or "our") and apply to your use of our website, services, consulting, operational management, SOP development, and customer engagement solutions (collectively, the "Services").
By accessing our website or engaging our Services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access our Services.
1. Services & Scope of Work
Provision of Services: TerraNova Solution provides business operations management, Standard Operating Procedure (SOP) development, and customer engagement strategies. The specific scope, deliverables, timelines, and fees for any project will be outlined in a separate Statement of Work (SOW) or Service Agreement.
Execution & Collaboration: While we "don't just consult—we execute," our ability to deliver results depends on your timely cooperation, provision of accurate business data, and access to necessary systems.
2. Fees, Invoicing, and Payments
Payment Terms: Clients agree to pay all fees specified in the relevant SOW or invoice. Unless otherwise agreed in writing, payments are due within the timeframe specified on the invoice.
Late Payments: Failure to make timely payments may result in the suspension or termination of active Services.
Taxes: All fees are exclusive of applicable taxes (such as GST), which will be added to your invoice at the prevailing legal rate.
3. Intellectual Property (IP)
Our Property: TerraNova Solution retains all rights, title, and interest in our methodologies, frameworks, templates, and proprietary software or tools used to deliver the Services.
Your Property & Deliverables: Upon full payment of all outstanding invoices, the client receives a non-exclusive, perpetual, royalty-free license to use the specific deliverables (e.g., customized SOPs, operational strategies) created for their business.
4. Confidentiality
Both parties agree to hold in strict confidence all proprietary or confidential information received from the other party (including business strategies, customer lists, financial data, and operational secrets) and shall not disclose it to any third party without prior written consent.
5. Limitation of Liability
No Guarantees: While we strive for operational excellence, business success depends on numerous external market factors. TerraNova Solution makes no guarantees regarding specific revenue growth, profit increases, or market outcomes.
Liability Cap: To the maximum extent permitted by applicable law, TerraNova Solution shall not be liable for any indirect, incidental, special, or consequential damages (including loss of profits, data, or business interruption). Our total liability for any claim arising out of these Terms shall not exceed the total amount paid by you to us in the three (3) months preceding the claim.
6. Termination
Either party may terminate a service agreement by providing written notice as specified in the individual SOW. Upon termination, the client is liable to pay for all services rendered and expenses incurred up to the date of termination.
7. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in the city of our registered office.
8. Contact Us
If you have any questions about these Terms, please contact us at:
Contact Info:
Email: hr@terranovasolution.in
Phone: +91-9799799292